Contact

We are happy
to help

Do you have questions about products, need personal guidance or are looking for a specific item? The service team is available to help.

Address

Walser GmbH
Wilhelm-Lexis-Str. 8
52249 Eschweiler
Germany

Foto Walser service

+49 2403 9724 100

Email

service@fotowalser.com

Online shop

www.fotowalser.com/en ↗

Shop and order service

+49 2403 977 977 0
Mon-Fri 07:00-21:00 · Sat 07:00-15:30

Commercial register

Amtsgericht Aachen
HRB 28084

Social Media

Open location in Google Maps →

Direct contact

Write directly instead of filling out a form

For quick processing, a direct email is the most reliable. If available, please state the order number, article number or the specific area of ​​application.

Foto Walser serviceservice@fotowalser.com Foto Walser service+49 2403 9724 100 Shop and order servicefotowalser.com/en for shopping cart, availability and shop service

Helpful in your email

  • For orders: order number and email address used.
  • For product advice: camera system, area of ​​application, room size and available accessories.
  • For B2B, press or brand inquiries: topic, time period and desired contact person.

Routing your inquiry correctly

Short routes for guidance, service and press

Foto Walser combines brand information, product range and shop service. To ensure that inquiries reach the right team more quickly, a brief classification helps: Is it about product advice, a specific order, B2B procurement, press information or a brand cooperation?

Product guidance and setup selection

For questions about softboxes, LED lights, lenses, stands, creator sets or beauty lights, the area of ​​application, camera system, budget and available accessories are particularly helpful.

Order, shipping and shop

For ordering and shipping issues, the online shop at fotowalser.com/en is the fastest entry. If possible, have your order number, item number or product link ready.

Press, B2B and brands

A short description of the project is useful for press inquiries, dealer contacts or information about Walimex, Walimex pro, Samyang, Mantona, Instarter, GlamSeries and Multiblitz.

Frequently asked questions

Contact without detours

The more precisely the request is prepared, the faster the team can help. If you have technical questions, the product name, item number, camera system, existing accessories and the planned area of ​​application are particularly valuable.

Where should order questions go?

Ordering, shipping and payment questions are part of the shop service. The quickest way is with the order number, email address from the order and a short note as to whether it concerns delivery, returns, guarantee or availability.

Can Foto Walser help with product selection?

Yes. For a sensible recommendation, it should be clear whether the equipment is used for portraits, product photos, videos, live streams, beauty work, travel or studio. Budget, room size and compatibility are also important.

Where do press and brand inquiries go?

Press inquiries can be made via service@fotowalser.com. What is relevant are the medium, topic, desired period and whether it is about Foto Walser, a private label or a specific press release.

Which social media channels are currently linked?

Instagram, Facebook and LinkedIn are linked. Twitter/X is no longer running. For beauty content there is also the GlamSeries Instagram channel.